Acceptale Use Policy
As a provider of web site hosting
and other Internet-related services, NetRage Networks offers its
customer (also known as "Subscribers") and their customers and users
the means to acquire and disseminate a wealth of public, private,
commercial and non-commercial information. NetRage Networks respects
that the Internet provides a forum for free and open discussion and
dissemination of information. However, when there are competing
interests at issue, NetRage Networks reserves the right to take
certain preventive or corrective actions. In order to protect these
competing interests, NetRage Networks has developed an Acceptable
Use Policy ("AUP"), which supplements and explains certain terms of
each customer's respective service agreement, and is intended as a
guide to the customer's rights and obligations when using NetRage
Networks' services. This AUP will be revised from time to time. A
customer's use of NetRage Networks' services after changes to the
AUP are posted on NetRage Networks' web site, www.netrage.net, will
constitute the customer's acceptance of any new or additional terms
of the AUP resulting from those changes.
One important aspect of the Internet is that no
one party owns or controls it. This fact accounts for much of the
Internet's openness and value, but it also places a high premium on
the judgment and responsibility of those who use it, both in the
information they acquire and in the information they disseminate to
others. When subscribers obtain information through they Internet,
they must keep in mind that NetRage Networks cannot monitor, verify,
warrant or vouch for the accuracy and quality of the information
they acquire. For this reason, the subscriber must exercise his or
her best judgment in relying on information obtained from the
Internet, and also should be aware that some material posted to the
Internet may be sexually explicit or otherwise offensive. Because
NetRage Networks cannot monitor or censor the Internet, and will not
attempt to do so, NetRage Networks cannot accept any responsibility
for injury to its subscribers resulting from inaccurate, unsuitable,
offensive or illegal Internet communications.
When subscribers disseminate information from the
Internet, they must keep in mind that NetRage Networks does not
review, edit, censor or take responsibility for any information its
subscribers may create. When users place information on the
Internet, they have the same liability as other authors for
copyright infringement, defamation and other harmful speech. Also,
because the information created is carried over NetRage Networks'
network and may reach a large number of people, including both
subscribers and non-subscribers of NetRage Networks, subscribers'
postings to the Internet may affect other subscribers and may affect
NetRage Networks' goodwill, business, reputation or operations. For
these reasons, subscribers violate NetRage Networks policy and the
Service Agreement when they, their customers, affiliates or
subsidiaries engage in the following prohibited activities:
- Spamming: Sending
unsolicited bulk and/or commercial information over the Internet.
It is not only harmful because of its negative impact on consumer
attitudes toward NetRage Networks, but also because it can
overload NetRage Networks' network and disrupt service to NetRage
Networks' subscribers. Also, maintaining an open SMTP relay is
prohibited. When a complaint is received, NetRage Networks will
investigate and shutdown the account that is SPAMing. A $250
charge for violating this policy will be charged to the person
initiating the SPAM. Furthermore, NetRage Networks reserves the
right to prosecute for this violation. A $1.00 charge will be
assessed PER EMAIL sent should NetRage Networks choose to pursue
and prosecute.
- Intellectual Property Violations:
Engaging in any activity that infringes or misappropriates the
intellectual property rights of others, including copyrights,
trademarks, service marks, trade secrets, software piracy and
patents held by individuals, corporations or other entities. Also,
engaging in activity that violates privacy, publicity or other
personal rights of others. NetRage Networks is required by law to
remove or block access to customer content, upon receipt of a
proper notice of copyright infringement. It is also NetRage
Networks' policy to terminate the privileges of customers who
commit repeat violations of copyright laws.
- Obscene Speech or Materials:
Using NetRage Networks' network to advertise, transmit, store,
post, display, or otherwise make available child pornography or
obscene speech or material is prohibited. NetRage Networks is
required by law to notify law enforcement agencies when it becomes
aware of the presence of child pornography on or being transmitted
through its network.
- Defamatory or Abusive Language:
Using NetRage Networks' network as a means to transmit or post
negative, defamatory, harassing, abusive or threatening language.
- Forging of Headers:
Forging or misrepresenting message headers, whether in whole or in
part, to mask the originator of the message.
- Illegal or Unauthorized Access to Other
Computers or Networks: Accessing,
illegally or without authorization, computers, accounts or
networks belonging to another party, or attempting to penetrate
security measures of another individual's system (often known as
"hacking"). Also, any activity that may be used as a precursor to
an attempted system penetration (i.e., port scan, stealth scan or
other information-gathering activity).
- Distribution of Internet Viruses, Worms,
Trojan Horses or Other Destructive Activities:
Distributing information regarding the creation of and sending
Internet viruses, worms, Trojan horses, pinging, flooding, mail
bombing or denial of service attacks. Also, activities that
disrupt the use of or interfere with the ability of others to
effectively use the network or any connected network, system,
service or equipment.
- Facilitation a Violation of this AUP:
Advertising, transmitting or otherwise making available any
software, program, product or service that is designed to violate
this AUP, which includes the facilitation of the means to spam,
initiation of pinging, flooding, mailbombing, denial of service
attacks and piracy of software.
- Export Control Violations:
Exporting encryption software over the Internet or otherwise, to
points outside the United States.
- Usenet Groups:
NetRage Networks reserves the right not to accept postings from
newsgroups where we have actual knowledge that the content of the
newsgroup violates the AUP.
- Other Illegal Activities:
Engaging in activities that are determined to be illegal,
including, but not limited to, advertising, transmitting or
otherwise making available ponzi schemes, pyramid schemes,
fraudulently charging credit cards and pirating software.
- Other Activities:
Engaging in activities, whether lawful or unlawful, that NetRage
Networks determines to be harmful to its subscribers, operations,
reputation, goodwill or customer relations.
As we have pointed out, the responsibility for
avoiding harmful activities just described rests primarily with the
subscriber. NetRage Networks will not, as an ordinary practice,
monitor the communications of its subscribers to ensure that the
comply with NetRage Networks' policy or applicable law. However,
when NetRage Networks becomes aware of harmful activities, it may
take any action to stop the harmful activity, including, but not
limited to, removal of information, shutting down a web site,
implementing screening software designed to block offending
transmissions, denying access to the Internet, or any other action
deemed appropriate by NetRage Networks.
NetRage Networks is also aware that many of its
subscribers are themselves providers of Internet services, and that
information reaching NetRage Networks' facilities from those
subscribers may have originated from a customer of the subscriber or
from another third party. NetRage Networks does not require its
subscribers who offer Internet services to monitor or censor
transmissions or web sites created by customers of its subscribers.
NetRage Networks reserves the right to directly take action against
a customer of its subscribers. Also, NetRage Networks may take
action against the NetRage Networks' subscriber because of
activities of a customer of the subscriber, even though the action
may affect other customers of the subscriber. Similarly, NetRage
Networks anticipates that subscribers who offer Internet services
will cooperate with NetRage Networks in any corrective or preventive
action that NetRage Networks deems necessary. Failure to cooperate
with such corrective or preventive measures is a violation of
NetRage Networks policy.
NetRage Networks will not intentionally monitor
private electronic mail messages sent or receive by its subscribers,
unless required to do so by law, governmental authority or when
public safety is at stake. NetRage Networks may, however, monitor
its service electronically to determine that its facilities are
operating satisfactorily. Also, NetRage Networks may disclose
information, including, but not limited to, information concerning a
subscriber, a transmission made using our network, or a web site, in
order to comply with a court order, subpoena, summons, discovery
request, warrant, statute, regulation or governmental request.
NetRage Networks assumes not obligation to inform the subscriber
that subscriber information has been provided and, in some cases,
may be prohibited by law from giving such notice. Finally, NetRage
Networks may disclose subscriber information or information
transmitted over its network where necessary to protect NetRage
Networks and others from harm, or where such disclosure is necessary
to the proper operation of the system. However, NetRage Networks
will never sell information to other services or outside companies.
NetRage Networks expects that its subscribers who
provide Internet services to others will comply fully with all
applicable laws concerning the privacy of online communications. A
subscriber's failure to comply with those laws will violate NetRage
Networks policy. Finally, NetRage Networks wishes to emphasize that,
in signing the Service Agreement, subscribers indemnify NetRage
Networks for any violation of the Service Agreement, law or NetRage
Networks policy resulting in loss to NetRage Networks or the
bringing of any claim against NetRage Networks by any third party.
This means that, if NetRage Networks is sued because of a
subscriber's or customer of a subscriber's activity, the subscriber
will be responsible for payment of any damages awarded against
NetRage Networks, plus costs and reasonable attorney's fees.
We hope this AUP is helpful in clarifying the
obligations of Internet users, including NetRage Networks and its
subscribers, as responsible members of the Internet. Any complaints
about a subscriber's violation of this AUP should be sent to
abuse@netrage.net.
End-User License Agreement
This is a legal and binding
agreement between you, the Customer, and NetRage Networks. By using,
installing or accessing the NetRage Networks website, the Services
and certain Products that are offered, as our Customer you agree to
all of the terms and conditions of this agreement. If you do not
agree to these terms, the Acceptable Use Policy or any other Terms
and Conditions posted on the NetRage Networks web site, all services
will be discontinued, activation of the account will cease and your
account terminated.
END USER LICENSE AGREEMENT
LICENSE GRANT. Subject to the provisions contained herein and
payment of applicable fees, NetRage Networks hereby grants to you a
non-exclusive, nontransferable, license to use its accompanying
proprietary software application products offered on the NetRage
Networks web site for your own use. Such Software is
protected by the NetRage Networks laws of the United States and
international NetRage Networks treaties.
RESTRICTED USE. All rights not expressly granted herein are retained
by NetRage Networks
and its licensors. Except as stated above, this Agreement does not
grant the Customer any intellectual property rights in the Software.
Customer shall not rent, lease, transfer or sublicense the Software.
Customer shall not under any circumstances nor shall Customer permit
a third party to (i) decompile, disassemble, reverse engineer or
otherwise attempt to reconstruct or discover the source code of the
Software or (ii) prepare derivative of the Software or (iii) remove
any product identification, NetRage Networks, trademark or other
notice from the Software. Any such copy made by you shall be subject
to this Agreement and shall contain all of NetRage Networks'
notices regarding NetRage Networks', trademarks and other
proprietary rights as contained in the Software originally provided
to you.
TITLE. The Software's organization, structure, sequence, logic, and
source code are valuable to the Company. Any and all title,
ownership rights, and intellectual property rights in and to the
Software and Documentation shall remain at any and all times in
NetRage Networks and/or its suppliers. Title, ownership rights, and
intellectual property rights in and to the content accessed through
the Software is the property of the applicable content owner and may
be protected by applicable NetRage Networks or other law. This
License does not give Customer any rights to
such content.
LIMITED WARRANTY. NetRage Networks warrants to the Customer, for a
period of ninety (90) days from the date of this agreement,
installation of Software, or use of services, whichever is earlier,
that it will replace any defective media on which the Software is
provided and that the Software, if not modified and if properly
installed and used, will substantially conform to the material
specifications set forth in the documentation, Such warranties are
for the Customer's benefit only and are not transferable. NetRage
Networks does not warrant that the Software will operate error free
or uninterrupted or will meet your requirements. Except for the
express warranties stated in this section, the Software are licensed
"as is" and NetRage Networks specifically excludes and disclaims all
warranties of merchantability, fitness for a particular purpose,
statutory non-infringement of third party intellectual property
rights and any warranty that may arise by reason of trade usage,
custom or course of dealing and Customer hereby expressly waives any
and all such warranties.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE
OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE OR BY JURISDICTION.
LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL
THEORY, TORT, CONTRACT, OR OTHERWISE, SHALL NetRage Networks OR ITS
SUPPLIERS OR RESELLERS BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND
ALL OTHER COMMERCIAL DAMAGES OR LOSSES, OR FOR ANY DAMAGES IN EXCESS
OF NetRage Networks' LIST PRICE FOR A LICENSE TO THE SOFTWARE AND
DOCUMENTATION, EYEN IF NetRage Networks SHALL HAVE BEEN INFORMED OF
THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER
PARTY. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY FOR
DEATH OR PERSONAL INJURY TO THE EXTENT APPLICABLE LAW PROHIBITS SUCH
LIMITATION. FURTHERMORE, SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS
LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
EXPORT CONTROLS. You may not download, use or otherwise export the
Software or any
underlying information or technology except in full compliance with
all United States and other applicable laws and regulations. In
particular, but without limitation, none of the Software or
underlying information or technology may be downloaded, used or
otherwise exported or re-exported (i) into (or to a national or
resident of) Cuba, Haiti, Iraq, Libya, Yugoslavia, North Korea,
Iran, Syria or any other country to which the U.S. has embargoed
goods; or (ii) to anyone on the U.S. Treasury Department's list of
Specially Designated Nationals or the U.S. Commerce Department's
Table of Deny Orders. By downloading or using the Software, you are
agreeing to the foregoing and you are representing and warranting
that you are not located in, under the control of, or a national or
resident of any such country or on any such list.
TERMINATION. This Agreement is effective until terminated. NetRage
Networks may terminate this Agreement immediately if Customer
attempts to reverse engineer the Software or otherwise violate any
of the restrictive uses as described herein. Otherwise, this
Agreement may be terminated by either party for a breach of any of
its material terms, provided the non-breaching party provides to the
breaching party 30 days written notice describing such breach and
offering the breaching party an opportunity to cure. Failure to cure
a material breach within the notice period shall result in automatic
termination of this Agreement. Should this Agreement be
terminated for your material breach, Customer agrees to remove all
copies of the Software or any part of the Software from any and all
computer storage devices, and destroy the Software and all
Documentation. At NetRage Networks' request, Customer or any of
Customer's authorized signatory on the account, shall certify in
writing to NetRage Networks that all complete and partial copies of
the Software and the Documentation have been destroyed and that none
remain in
Customer's possession or under its control. The provisions of this
Agreement except for the Section 1, "License Grant," shall survive.
MISCELLANEOUS. This Agreement represents the complete and exclusive
statement of the agreements concerning this license between the
parties and supersedes all prior agreements and representations
between them. It may be amended only by a writing executed by both
parties. THE ACCEPTANCE OF ANY PURCHASE ORDER PLACED BY YOU IS
EXPRESSLY MADE CONDITIONAL ON YOUR ASSENT TO TIE TERMS SET FORTH
HEREIN, AND NetRage Networks AGREES TO FURNISH THE SOFTWARE AND
DOCUMENTATION ONLY UPON THESE TERMS AND NOT THOSE CONTAINED IN YOUR
PURCHASE ORDER. If any provision of this Agreement is held to be
unenforceable for any reason, such provision shall be reformed only
to the extent necessary to make. It enforceable, and such decision
shall not affect the enforceability (i) of such provision under
other circumstances or (ii) of the remaining provisions hereof under
all circumstances. Headings shall not be considered in interpreting
this Agreement. This Agreement shall be governed by and construed
under the law of NetRage Networks <state> as such law applies to
agreements between NetRage Networks <state> residents entered into
and to be performed entirely within NetRage Networks <state>, except
as governed by Federal Law. This Agreement will not be governed by
the United Nations Convention of Contracts for the International
Sale of Goods, the application of which is hereby expressly
excluded.
U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication or disclosure by
the Government is subject to restrictions set forth in subparagraphs
(a) through (d) of the Commercial Computer-Restricted Rights clause
at FAR 52.227-19 when applicable, or in subparagraph (c)(l)(ii) of
the Rights in Technical Data and Computer Software clause at DFARS
252.227-7013, and in similar clauses in the NASA FAR Supplement.
Contractor / manufacturer is NetRage Networks.
16 Witherspoon Ct., Wayne, PA 19087-1206
Terms of Service
All services provided by NetRage
Networks may be used for lawful purposes only.
Transmission, storage or presentation of any information, data or
material in violation of any United States federal, state or city
law is prohibited. This includes, but is not limited to: copyrighted
material, material we judge to be threatening or obscene, or
material protected by trade secret and other statute. The subscriber
agrees to indemnify and hold harmless NetRage Networks from any claims resulting
from the use of service which damages the subscriber or any other
party.
Prohibited are sites that promote any illegal activity or present
content that may be damaging to NetRage Networks' servers, or any other server on
the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
- pirated software
- hacker programs or archives
- Warez sites
- any site that consumes more than 20% (35% for resellers) of
system resources
NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY,
ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ
PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE
TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $50.00 CANCELLATION
FEE WILL APPLY. ADDITIONALLY, NetRage Networks WILL NOTIFY THE PROPER AUTHORITIES
OF YOUR ACTIONS.
Following are a list of sites that will
require more than 20% of our system's resources:
- multiple domains residing at a single IP address
- domains with archives or galleries (i.e., .gif, .jpg, .exe,
.zip, .tar, etc.)
- domain accounts offering download files
We are not saying that your web site cannot contain such files;
however, if at any time they consume more than 20% of our system's
resource (or 35% for resellers), you will be contacted to resolve
the problem. NetRage Networks will be the sole arbiter as to what constitutes a
violation of this provision.
Traffic Usage
All account plans come with a predetermined amount of traffic
allowance. We monitor all accounts and bill $4.00 for each gig of
traffic exceeded. This amount is not prorated, meaning that 1mb - 1gb will be treated and billed as the same.
Chat Rooms
We do not allow clients to install their own chat rooms. These
tend to be a large drain on system resources and we cannot allow it
as an account option.
Background Running Programs
We may allow programs to run continually in the background. These
are considered on a case-by-case basis and an extra charge will be
incurred, based on system resources used and operational maintenance
required.
IRC
We currently do not allow IRC or IRC bots to be operated on our
servers.
Server Abuse
Any attempt to undermine or cause harm to a server or customer of
NetRage Networks is strictly prohibited.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our
sole discretion. All sub-networks, distributive hosting sites and dedicated
servers of NetRage Networks must adhere to the above policies, with the exception
of system resources in respect to dedicated servers.
Billing
By the Account Activation Date of each month,
NetRage Networks shall either:
(1) debit the client's credit card (when such information has been
provided by the client); or (2) deliver, by e-mail or regular mail,
an invoice in accordance with the applicable Service Fees for
services rendered for the current month. When an invoice is
delivered to the client, payment shall be remitted to NetRage
Networks by no
later than the specified payment due date. NetRage Networks shall be entitled to
immediately terminate this agreement for client's failure to make
timely payments. You will be provided with an invoice on a monthly
basis. All credit cards are billed automatically on a monthly basis.
It is the client's responsibility to ensure that they have
sufficient credit to cover this transaction. In the event that there
is insufficient credit, we will send an e-mail notification, at
which point we will need to be provided with another credit card
account number within 24 hours. If we do not receive a response
within 24 hours, the account, and all accounts under that account
plan, will be suspended. All prices
are subject to change without prior notice.
Service Fees
Certain services carry a set-up fee charged by
NetRage Networks to client,
which must be paid by client in order to have use of said services.
If client terminates this agreement, client shall be responsible for
any and all outstanding fees owed to NetRage Networks and agrees to pay any and
all fees incurred by client. Because the services are provided on a
monthly basis, the client will be responsible for service fees
incurred each month, regardless of when client provides notice of
termination. Thus, for example, if the client provides notice of
termination on the 15th day of a particular month, the client will
be responsible for service fees for the entire month, and such fees
will not be pro-rated or refunded. If client has retained the
services for one year and has pre-paid NetRage Networks for such services,
refunds will be issued for any unused full month of the services,
upon client's request. Therefore, if client's account is canceled at
any point during the one-year term, client will be entitled to a
refund for the months remaining, after notice given by the 25th day
of the preceding month.
Account Deactivations
Any account deactivated due to non-payment will require a
reactivation fee of $20.00 prior to reactivation.
Cancellation Refunds
We offer a 10 day money back guarantee on shared and reseller
hosting accounts. We must receive the request in writing with a
signature of the card holder on file in order to process any
cancellations. All cancellations can be faxed or mailed to the
contact information available on our site. We DO NOT refund partial
monthly fees to accounts canceling after their 10-day initial
account activation period. Therefore, only pre-paid full monthly
fees existing on account will be refunded. No refunds are given on
any dedicated servers or setup fees for dedicated servers.
PLEASE NOTE: domain name registration fees WILL NOT be
refunded.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our
sole discretion.
Limitation of Liability
NetRage Networks shall not be responsible for any claimed damages, including
incidental and consequential damages, which may arise from NetRage
Networks'
servers going off-line or being unavailable for any reason
whatsoever. Furthermore, NetRage Networks shall not be responsible for any
claimed damages, including incidental or consequential damages,
resulting from the corruption or deletion of any web site from one
of NetRage Networks' servers. All damages shall be limited to the immediate
termination of service.
Violations
Violations of these Acceptable Use Policies should be referred to
support@netrage.net.
All complaints will be investigated promptly. Failure to follow any
term or condition will be grounds for immediate account
deactivation.
Disclaimer
NetRage Networks cannot be held liable for system down time, crashes or data
loss. We cannot be held liable for any predicated estimate of
profits which a client would have gained if their site was
functioning. Certain services provided by NetRage Networks are resold. Thus,
certain equipment, routing, software and programming used by NetRage
Networks are
not directly owned or written by NetRage Networks. Moreover, NetRage
Networks holds no
responsibility for the use of our clients' accounts. Failure to
comply with any terms or conditions will result in the automatic
deactivation of the account in question. We reserve the right to
remove any account, without advance notice for any reason without
restitution, as NetRage Networks sees fit.
Account Activation
By activating your account with NetRage
Networks, you agree to the above
policies and disclaimer. Upon requesting activation of an account,
you are required to accept these policies, guidelines and
disclaimer, and a copy of your acceptance is forwarded along with
your activation request to be maintained with your account
information.
NOTICE: If you sign up for an account and fail to comply with these
terms, no refunds will be given. We will, however, advise you by
e-mail or phone prior to taking any action to provide you with an
opportunity to correct the problem.
NetRage Networks reserves the right to amend any or all of the above policies,
guidelines and disclaimer without notification. We also retain the
right to increase any pricing and make changes to our account plans
without notification.
Billing Policy
1.0 Account
PaymentA. Payment via Credit Card
NetRage Networks, accepts payments via VISA,
MasterCard, American Express and Discover. Usage of a credit card indicates
authorization to cover all future recurring charges and additional
fees with the credit card on file. Credit cards will be charged on
the renewal date for the account.
B. Other Payment Methods
NetRage Networks, accepts payments by personal
check, company check and money order. All funds must
be payable in US dollars. NetRage Networks does not accept
international checks in foreign currencies. Payment for services by
check must be received prior to renewal dates to avoid interruption
of service.
C. Returned Check Fee
In the event that a check is returned, service
will be immediately suspended and customer will be sent a suspension
e-mail allowing seven (7) days to rectify the situation. If within
the seven (7) days the customer fails to pay all service fees,
including a $25.00 reactivation fee and a $25.00 returned check fee,
customer's account will be permanently cancelled. Such cancellation
does not relieve client's obligation for payment under the terms of
the hosting agreement. Cancellation includes the removal of all
files on the account. In the event of a charge back, NetRage Networks
will immediately suspend all services to client until such time as
full payment is received in addition to a $25.00 charge back fee and
a $25.00 account enable fee.
2.0 Late/Non-Payment
A. Accounts with
Non-Usable Credit Cards
Credit cards on file are not usable when any of
the following occur:
- The card has expired;
- The card declines the charges;
- The card is reported lost or stolen;
- The card is declared invalid.
-
5 Days after your account
becomes past due you will be sent an email notifying you of the
balance
-
After 15 days pass you
will receive a pre-suspension notice. (Reminding you of the
outstanding balance)
-
On the 17th day you will
receive a final pre-suspension notice (Reminding you again of the
outstanding balance)
-
On the 20th day, if your
balance has not been brought to zero, the account will be
suspended (a $25 reactivation fee will apply and your billing date
will be changed to the date payment was received).
-
If payment has still not been
made, on the 25th day you will receive an "ACCOUNT
DELETION WARNING"
-
On the
28th day your account will
be deleted and "ALL FILES WILL BE DELETED FROM OUR SYSTEM"
THIS POLICY PERTAINS TO HOSTING ACCOUNT PAYMENTS, ALL
WEB SITE MODIFICATIONS AND ANY
SERVICE PERFORMED BY NETRAGE NETWORKS - ON OR OFF SITE - THAT INCUR A
FEE.
B. Late Check/Non-Payment
-
5 Days after your account
becomes past due you will be sent an email notifying you of the
balance
-
After 15 days pass you
will receive a pre-suspension notice. (Reminding you of the
outstanding balance)
-
On the 17th day you will
receive a final pre-suspension notice (Reminding you again of the
outstanding balance)
-
On the 20th day, if your
balance has not been brought to zero, the account will be
suspended (a $25 reactivation fee will apply and your billing date
will be changed to the date payment was received).
-
If payment has still not been
made, on the 25th day you will receive an "ACCOUNT
DELETION WARNING"
-
On the
28th day your account will
be deleted and "ALL FILES WILL BE DELETED FROM OUR SYSTEM"
THIS POLICY PERTAINS TO HOSTING ACCOUNT PAYMENTS, ALL
WEB SITE MODIFICATIONS AND ANY
SERVICE PERFORMED BY NETRAGE NETWORKS - ON OR OFF SITE - THAT INCUR A
FEE.
3.0 Cancellation Policy
A. Requesting an Account
Cancellation
A cancellation will only be accepted if it is done
by one of the following methods:
The customer must fax a cancellation request to
(610) 647-5581. The request must include the following information:
- Account Name
- Account Password
- Cancellation Reason
- Signature of Account Owner
All account cancellations must be received in the
above manner at least fifteen (15) days in advance of the date of
renewal. Accounts cancelled with less than fifteen (15) days notice
shall be cancelled at the end of the next term and shall be charged
accordingly.
B. Results of a Cancellation
When a cancellation request is made, NetRage
Networks will immediately remove all configuration information as
well as all contents of the account on the date of the next renewal
of the account. Customer may request immediate cancellation if so
desired NetRage Networks will remove all files. This may include
unread e-mail left on the server.
4.0 Refund Policy
A. Refunds within the First 30 Days of Service
If an account is cancelled within the first thirty
(30) days of service, the customer will receive a full refund of all
account fees, including set-up fees, provided:
- The account is not a resold account;
- The account has not been suspended for
violations of the Acceptable Usage Policy;
Refunds will be credited to the credit card on
file for credit card paying accounts. Accounts paid by check or
money order will receive a check via postal mail within sixty (60)
days of cancellation.
B. No Refunds Outside of the First 30 Days
NetRage Networks does not offer refunds for
services after the initial thirty (30) days of service.
5.0 Keeping Billing Information
Current
A. Updating Your Billing Information
You may fax an update to (610) 647-5581. Any fax
must include the account name, account password, and signature of
the account owner. Personal information may be changed via the
customer's Personal Control Panel.
B. Out-of-Date Records
Periodically it may become necessary for NetRage
Networks to contact the customer. If the information provided to us
is not current, it may lead to the customer failing to receive
notices. The customer is solely responsible for keeping all personal
and billing information current at all times.
NetRage Networks is not responsible for actions
that are taken as a result of a customer's failure to respond to
NetRage Networks' notices.
6.0 Invoices and Statements
A. E-mail Invoices/Statements
Customer may request NetRage Networks
to send an invoice or account statement via e-mail. There is no charge for this service.
B. Postal Mail/Fax Invoicing
Customer may request NetRage Networks to
send an invoice or statement via postal mail or fax. NetRage Networks
will charge customer $5.00 per invoice/statement sent via this
manner.
7.0 Taxes
A. Customer Liability
NetRage Networks shall not be liable for any taxes
or other fees to be paid in accordance with or related to purchases
made from customer. Customer is solely responsible for all taxes and
fees of any nature associated with NetRage Networks' products and
services.
All prices are subject to change without
prior notice.
